The Sweet Love Sanctuary

Privacy Policy

Date: 11/29/2024

Welcome to Sweet Love Sanctuary! We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or interact with us online.

By using this website, you agree to the terms outlined below. If you do not agree with these terms, please do not use this site.

1. Information We Collect

We collect the following types of information:

a. Personal Data

When you book a service or fill out a form on our site, we may collect personal data, including but not limited to your:

Name
Email address
Phone number
Payment information
Address (if applicable)

b. Automatically Collected Data

When you visit our site, certain information is automatically collected through various technologies, such as:

IP address
Browser type and version
Operating system
Pages you visit and time spent on the site
Referring website (if applicable)

c. Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website, understand user behavior, and improve our services. The technologies we use include:

Cookies: Small files stored on your device to improve site functionality and user experience.
Facebook Pixel: Tracks conversions and provides us with insights to improve marketing and retargeting efforts.
Google Analytics and Google Tags: Helps us analyze website traffic and optimize marketing efforts.
Screen Recording: We use screen recording tools to better understand how visitors use our website and to enhance your overall experience.

2. How We Use Your Information

We use your data for the following purposes:

To provide and manage the services you book, such as spiritual coaching and readings.
To communicate with you about your appointments and send reminders.
To improve our website functionality, user experience, and overall services.
For marketing purposes, including delivering targeted ads through Facebook, Google, and other platforms.
To understand how visitors interact with our website through the use of analytics tools, screen recording, and tracking technologies.
To comply with legal obligations or resolve any disputes that may arise.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in running our website, processing payments, or conducting business activities. These third parties include:

Payment Processors for securely handling transactions.
Marketing Platforms such as Facebook and Google for delivering personalized ads.
Analytics Providers like Google Analytics to track and report website traffic.
Screen Recording Tools to observe website usage patterns for improvement purposes.

Each of these third parties is required to protect your information and use it only for the purposes for which we share it.

4. Tracking Technologies & Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings, but please note that disabling cookies may limit the functionality of some parts of the website.

We use the following types of cookies:

Essential Cookies: Necessary for the basic operation of the website.
Performance Cookies: Track how visitors use the site to help improve performance.
Targeting/Advertising Cookies: Used to deliver ads relevant to your interests based on your web browsing activities.

To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on, and to adjust Facebook ad settings, you can manage your preferences via your Facebook account.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct any inaccurate or incomplete data.
Request Deletion of your personal data, subject to legal obligations.
Object to the processing of your data in certain circumstances, such as marketing.

If you wish to exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain your personal data only for as long as necessary to provide the services you requested or as required by law. Information collected via cookies and tracking technologies will be retained for varying periods depending on the type of data and its purpose.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by Sweet Love Sanctuary. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before submitting any information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under this age. If we learn that we have collected personal data from a child, we will delete that information as quickly as possible.

10. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly.